Faqs

General

Do you walk more than one dog at a time?

We only do private walks.  This means we walk one client’s dog(s) at a time.

We are from a rescue group. Can you give us a discount?

Yes.   Many of our clients adopted animals from rescue groups and most of us also adopted our own animals.   We admire and appreciate what you do.  We probably wouldn’t be where we are personally and professionally without you.  Let us know how we can help and we’ll do our best to accommodate.

How do you handle my house keys?

There are three options:

  1. We keep your keys for the duration of the assignment.
  2. We provide you with a lock box.  You put your keys in the box and we hang the lock box somewhere outside your house.
  3. You hide the key outside your house.  Maybe under a rock, hide-a-key, etc. (not recommended).

What is your service area?

As a rule of thumb, we go anywhere within 15 miles of Pasadena.  That said, we have occasionally gone further once in a while.  If you are not sure, contact us.   Here is sample of the neighborhoods we serve.

Altadena | Arcadia | Burbank | Downtown | Glendale | Hollywood | Koreatown | La Canada | La Cresenta/Montrose | Los Feliz | Monrovia | North Hollywood | Pasadena | San Gabriel | San Marino | Sherman Oaks | Silver Lake |South Pasadena | Studio City | Toluca Lake | Valley Village | West Hollywood

Can I have the same person every time?

Yes, each client is assigned a primary walker/sitter and that person is your go-to person.  Of course, we get sick and go on vacation like everyone else, so sometimes we have to send a substitute.   When this happens, we will let you know in advance.

What services do you offer?

Dog Walking, Pet Sitting, and Private Boarding.

Is my personal information kept confidential?

Absolutely.  We do not distribute your information to anyone outside of Big Sky Dogs in any way, shape, or form.

What about insurance and bonding?

Yes, we carry business liability insurance just like any other business you entrust to work in your home.  We are happy to provide proof of our insurance.   This is also a good time to point out that we have never had to file a claim for as long as been in business.

Do you have a satisfaction guarantee policy?

Yes.  If you are not happy with our service for any reason, your next service appointment of equal or lesser value will be free of charge.  If you are still not happy after our second try, we will refund your money.  If your regular dog walker forgot to show up one day, the next two walks are on us.  If you pet sitter forgot to turn on the porch light or bring in the mail, the next two visits are on us.  You get the point.

Do you require my pet(s) be vaccinated?

We prefer that your pet is current on vaccinations.  Aside from rabies vaccination, other vaccinations are for your pet’s protection.  If your pet is not current with vaccinations at the time service begins, we will not be responsible for any illnesses (s)he contracts if they can be prevented from vaccinations.

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Rates

Same for dog walking and pet sitting.  Rates are the same for up to two dogs.

Time 15min 30min 45min 60min
Rate  $  16  $  21  $  26  $  31